Life is full of moments where you want to stab yourself in the neck out of embarrassment.
Getting caught saying something behind someone’s back is one of them. Like when you’re talking smack about a person via text and accidentally sent that text to the person you’re talking smack about.
Not cool. But the good news is that since you’re talking with a friend you can hash that stuff out and go back to enabling each other’s bad behaviors or stop being friends entirely.
But if you get caught doing that and you’re a business in the customer service industry with client reputation on the line, then getting caught bad-mouthing people you shouldn’t be bad-mouthing can be a big, big problem.
Which is reportedly what happened with The Mulberry Tree restaurant when Jade Sharp checked the venue out while she was planning her wedding.
Sharp posted about her experience with The Mulberry Tree on Trip Advisor. After getting drinks with her fiance one night to get a feel for the place, they scheduled a time to meet with a representative from the venue to discuss potentially booking their wedding there.
When they arrived at their scheduled appointment time, things reportedly went downhill. Apparently no one told the team about their appointment that day and the restaurant wasn’t open for business. The entire exchange after that was an awkward one that left a sour taste in Sharp’s mouth because the individual showing her the venue allegedly couldn’t answer her questions.
Her Trip Advisor review tells her side of the whole story.
After following up with the restaurant via email, Sharp was shocked to see a response in her inbox that seemingly was meant for a work colleague.
It starts off with Jade being called a “cow,” and the fact that she complained “pissed” her off.
The mix-up did little to improve Sharp’s opinion of the Mulberry Tree – it only further solidified Sharp’s belief that the staff there are “rude and unprofessional.”
The restaurant’s manager, Karen Walker responded on Trip Advisor, apologizing profusely to Sharp for her experience.
Before posting online, Walker also called Sharp privately to apologize.
As it stands now, The Mulberry Tree has a relatively good reputation online.
There’s an overwhelmingly positive and ‘very good’ number of reviews when compared to “poor” and “terrible” ones.
But Sharp wasn’t the only one to complain about the restaurant’s customer service.
There were several complaints about the overall attitude of the staff.
There were only a few complaints about the quality of the food, with lots of people saying it was yummy. However it just goes to show how much a poor wait staff can affect the dining experience.